Frequently Asked Questions
Everything you need to know about your Mossman experience.
What is the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number. You can use this number on our courier's website to monitor your delivery in real-time.
What is your return policy for change of mind?
We offer returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all Mossman tags still attached. Please note that sale items are final sale unless deemed faulty.
Do you offer international shipping?
Yes, Mossman ships worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location. Please be aware that international orders may be subject to local customs duties and taxes.
How do I know which size to choose?
To ensure the perfect fit, we provide a comprehensive Size Guide on every product page. If you are between sizes or need specific garment measurements, our customer care team is available to provide personalized styling advice.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options such as Afterpay, Klarna, and PayPal for a seamless shopping experience.
Can I cancel or amend my order after it has been placed?
Because we aim to process and pack orders as quickly as possible, we are generally unable to make changes once an order is confirmed. Please double-check your shipping address and item selection before finalizing your purchase.